Total Quality Management (TQM) :: GCSE Business Marketing Coursework

TQM1TQM in FoodserviceIntroduction maven of the most of the essence(predicate) industries overall is the provender industry. Thefood industry consists of every(prenominal)thing from food processing plants to fastfood eaterys. The food industry affects nearly every living person.Most people dont realize how important this industry is and how it affectstheir frequent lives. That is why it is so critical that the products ofthis industry atomic number 18 at their highest quality, are free of bacteria and ensurethat the consumer will not face whatsoever detrimental consequences. Total Qualitycharge (TQM) plays a big function in promising these results.Total Quality Management seems to be a confusing term for the layman. TQMis a philosophy advocated by Dr. Edward Deming, a human renowned qualityguru. It was widely accepted by Japan from 1950 onward. They employ thisprinciple for continuous refinement of an organization-wide quality system.Since then m either organizations close to the world ingest adopted TQM or similarmethodologies. There have been many successes and many reported failures.Success of the system depends on the list commitment of the people toquality from croak to bottom within the organization. TQM effectuation isbased on team work and the philosophy of continuous improvement. Statistics acquire to be used extensively to analyze and reduce the variation in the process.In the food industry, continuous improvement is vital to the survival of aspecific company or restaurant. The customer is constantly purchasing theproducts of competitors and any decline in quality will equal a reducing ingross profits. There are several areas that a restaurant may focus on forquality improvement such as menu offerings, hospitality, service,cleanliness, and over all food quality. All of these aspects will becovered in this paper concerning Total Quality Management.SummaryEmployee & crop QualityVarious well known companies such as Ritz-Carlton Hotels an d greaser Bell haveimplemented Total Quality Management programs in an effort to increasequality and mart share. Ritz-Carlton of Kansas City, Missouri, recentlyrevamped menu selections for its rooftop-level restaurant and bar operation.This came about through customer surveys, focus-group studies of localrestaurant patrons, employee opinions, and market analysis. This began withthe general manager, Norm Howard, as TQM must start at the top to besuccessful. He states that It TQM is about listening to your customersand empowering your employees to participate in important businessdecisions (Stephenson, 1993).Taco Bell, with the implementation of a Total Quality Management system,has improved its speed of service, friendliness of service, and value formoney ratings. This company has through with(p) this by empowering employees andseeking customer input. By integrating their employees into the system,